At the Royal Beacon Hotel, receptionist Marissa took pride in upholding the hotel’s elite reputation. One evening, she turned away a casually dressed Black man, assuming the hotel was fully booked, though several rooms were available. Later, the man was revealed to be Patrick Mahomes, a famous football star and new owner of the hotel. The next day, Patrick confronted Marissa,
about the incident emphasizing the importance of respect and fairness for all guests, regardless of appearance.Patrick implemented changes at the hotel, including staff training on inclusivity and unconscious bias. Rather than firing Marissa, he gave her a chance to learn and grow. Under his leadership, the hotel became a symbol of progress, with a reputation for welcoming guests from all backgrounds. The experience reinforced Patrick’s belief that change is possible through accountability and conversation.
